St. Joseph’s Health
“SparkChange has been a pivotal partner in our journey toward operational excellence. The automations they’ve implemented, especially the recent CDI project, have not only saved us significant time but also had a direct impact on our revenue. Their expertise in healthcare automation is truly commendable.”
About St. Joseph’s Health
St. Joseph’s Health, a short-term acute care hospital in Paterson, NJ, entrusted SparkChange with their automation needs in 2022. With over 700 beds and 5,000 employees, the hospital aimed to enhance efficiency and revenue generation.
St. Joseph’s Health + SparkChange
SparkChange’s innovative automations have revolutionized St. Joseph’s Health’s healthcare operations, particularly for the St. Joseph’s Health medical group billing. From streamlining billing processes to implementing CDIs for TIN correction, each intervention significantly reduces workloads and contributes to substantial time and cost savings, showcasing tangible improvements in workflow, accuracy, and efficiency.
Transformation Through Automations
Recently, St. Joseph’s Health entrusted SparkChange with a critical mission: to develop a Custom Data Item (CDI) aimed at rectifying claims errors. The CDI, meticulously designed to identify claims requiring Tax Identification Numbers (TIN) modification and re-billing, not only detected errors but also executed corrective actions, leading to impressive outcomes — a total of 4,582 claims rectified, with a significant FTE savings of 305 hours. This transformative project, and others like it, not only resolved errors promptly but also played a strategic role in optimizing the revenue cycle, efficiently managing denied claims and strategically preparing them for re-submission, showcasing SparkChange’s commitment to elevating both immediate problem-solving and long-term operational efficiency at St. Joseph’s Health.
Other Implemented Automations
Penny Charge Cleanup and PBM Logics
Streamlining billing processes, saving significant manual effort.
Ensured accurate penny charge handling and improved PBM logic.
Zero Dollar Balances Scenario Automation
Automated processes for scenarios with zero-dollar balances.
Improved accuracy and reduced manual intervention.
Offsetting Balances Cleanup and Automation
Streamlined processes related to offsetting balances.
Improved financial accuracy and reduced discrepancies.
Unnecessary Work Item Cleanup
Enhanced workflow by eliminating unnecessary work items.
Improved overall task management and efficiency
Insurance Small Balance Write-Off
Implemented automation for efficient handling of small balances.
Reduced workload, leading to time and cost savings.
Custom Data Item (CDI) for TIN Correction
Developed a CDI to identify claims in error.
Automated TIN correction, status update, and balance adjustment.
RESULTS WITH SPARKCHANGE
FTE Hours Saved
53,213
FTE Financial Impact
$1,330,335
Impacted AR
$110,917,346
Results from April 2022 to April 2024. Assumed FTE cost of $25/hour.
Continued Success
In the span of our partnership, SparkChange has demonstrated a commitment to innovation and efficiency. St. Joseph’s Health has experienced substantial time savings, improved accuracy, and a notable acceleration in revenue, showcasing the transformative power of strategic automation. As we continue our collaboration, we look forward to further optimizing healthcare operations and driving continued success for St. Joseph’s Health and the St. Joseph’s Health medical group billing.
