KLAS Spotlight Report: Our Commitment to Creating Sustainable Change in the Healthcare Revenue Cycle
Since computerized billing systems were introduced 40+ years ago, US healthcare organizations have struggled to manage the increasing complexity and work effort inherent in their revenue cycle. The time hard-working staff spend on low-productivity tasks is staggering, bogging down their ability to focus on higher-yield efforts that produce more cash faster. From the start, SparkChange's mission was simple. To deliver actual, sustainable value to clients, we should follow these principles:
Data should identify solvable challenges.
A groundbreaking approach to true, database-level automation should connect directly to those challenges, and improvement should begin in weeks.
World-class IT services and support should surround the effort to help overburdened teams support the entire revenue cycle.
Our Productivity Platform transforms the healthcare revenue cycle landscape by accomplishing these three goals to the tune of millions of hours of productivity and billions in AR per year. To that end, we wanted to ensure we were achieving our goals and asked KLAS to evaluate our progress in a KLAS Spotlight Report.
Our Industry Commitment
In an industry riddled with inefficiencies, we've set out to streamline processes, simplify complexities, and make a lasting impact. The KLAS Spotlight Report recognizes SparkChange's pivotal role in optimizing revenue cycles through database-level automations. We are thrilled to meet our mission and that our efforts address current market needs and provide sustainable performance improvements.
“Our vision is rooted in being data-driven, connecting true automations with each client’s unique data and challenges. We emphasize swift yet effective processes, delivering permanent solutions that address the root issues and create a sustainable path to success.”
The heart of our accomplishment lies in the positive experiences of our customers. KLAS captures this brilliantly, sharing that according to many of our clients, SparkChange is not just a vendor; we are a strategic partner working collaboratively to optimize their operational workflows. The report shows that our deep Cerner EHR expertise, problem-solving capabilities, and quality support staff have left a lasting impression on our clients. We couldn't have done this without them, and we're so thankful for the partnerships we've built in such a short timeframe.
It can be challenging to stand out in such a competitive landscape featuring so many "automation" companies just delivering Robotic Automation Processing. Bots are cumbersome maintenance hogs with only a few real areas in which they have shown real value. We're humbled by our client's trust and willingness to deploy our automations throughout the revenue cycle continuum, from Access Management and clinical encounters all the way to reimbursement. According to those clients, we've honored that trust by excelling with our unparalleled Cerner expertise, value quantified across labor and revenue categories, and the capacity to drive meaningful, sustainable improvement.
The Results
If you're familiar with KLAS, you know that their industry-leading reporting unveils the tangible outcomes experienced by customers. KLAS uncovered our clients' success in areas like optimized EHR data, enhanced revenue cycle performance, lowered A/R, and improved claims throughput. According to KLAS interviews, these achievements consistently met and exceeded our client's expectations. This success goes beyond technology or features and functions. It involves a strategic, partner-like approach where by using data to quantify opportunities, understanding pain points, and making a comprehensive commitment to solving problems sustainably, capabilities help unleash the full potential of their organizations.
We are proud of the strong adoption rate of our "off-the-shelf" automation offerings and the value our customers find in custom automations tailored to their unique needs. Our commitment to delivering solutions that resonate with our clients is unwavering and unending. The strengths outlined in the report, such as our quality staff, reasonable prices, and excellent customer service, resonate deeply with our core values. We also take note of the opportunities presented in the report. We are committed to continually enhancing our offerings for our clients and the industry.
Meeting the Mission
Our vision is rooted in being data-driven, connecting true automations with each client's unique data and challenges. We emphasize swift yet effective processes, delivering permanent solutions that address the root issues and create a sustainable path to success. Our journey, highlighted in the KLAS Spotlight Report, is a testament to our commitment to excellence. We are not just transforming revenue cycles; we are shaping the future of healthcare operations and reinventing the process.
We thank our customers, partners, and the SparkChange team for their unwavering dedication to success. As we celebrate this milestone, we invite healthcare organizations to join us in the journey toward streamlined and efficient operations. SparkChange is not just a solution; it's a commitment to spark real change in the healthcare industry. Thank you for being a part of the SparkChange success story. Together, we are shaping a more productive future. If you'd like to read more about SparkChange or access the full KLAS Spotlight Report, please click here for the report or an opportunity to register with KLAS for access to this and all KLAS reports.
Want to learn more? We’re happy to help your and your team find sustainable solutions to reinvent your revenue cycle.
