Client Interview with Seth Katz, VP Revenue Cycle & HIM, University Health KC
In this interview, Seth Katz, Vice President of Revenue Cycle and Health Information Management at University Health KC, talks about the journey his organization is taking with SparkChange. Katz discusses the challenges University Health faced in improving their revenue cycle management and deciding to partner with SparkChange. He discusses the difficulties they face with their EHR, staff training, and data management. He shares that through working with SparkChange, to drive sustainable revenue cycle performance improvement, helped his team automate tasks, improve reporting, resolve account issues, and streamline charge reconciliation. As a result, the partnership led to a significant reduction in staff workload and increased operational efficiency. Katz emphasizes SparkChange's supportive and innovative approach and encourages other healthcare leaders facing similar challenges to consider SparkChange's expert approach.