OUR SUPPORT SERVICES

Built-In Support for a Smarter Revenue Cycle

Whether you're solving tickets, testing build, or optimizing edits, SparkServices Support delivers flexible, reliable, and expert help — right when and where you need it. We offer three scalable options designed to match your needs, team size, and operational goals.

Why SparkServices Support?

Seamless Integration

We operate as an extension of your team, aligning with your workflows to drive results without disruption.

Expertise You Can Trust

Our experienced specialists understand revenue cycle IT systems and know how to solve complex issues effectively.

Efficient, Scalable, and Smart

Support designed to grow with your organization, backed by automation and pricing models that reduce friction and improve outcomes.

Our Support Options

We provide three levels of support to meet your organization's needs, whether you require flexible access to experts, a dedicated resource, or a full-scale managed service.

Hourly

On-Demand

You drive. We do the work.

Commit to a set number of support hours each month and use them as needed. This model is ideal for organizations that need focused help without a full-time resource.

  • Flexible, low-commitment model

  • Access to aligned SparkChange resources

  • Optional ad-hoc automation available

  • Hours expire if unused each month

Staff Augmentation

Dedicated Team

A direct extension of your IT team.

We assign a named SparkChange resource/resources to your organization, providing consistent support across requests, reports, build configuration, and more.

  • Predictable monthly flat fee

  • Guaranteed turnaround and availability

  • Optional ad-hoc automation

  • Best for sustained or growing support needs

Comprehensive Coverage

Managed Model

You focus on results. We handle the rest.

Our most comprehensive support model includes guaranteed outcomes tied to your volume. We become your full Revenue Cycle IT support partner.

  • Fixed monthly fee

  • Scaled to ticket or module volume

  • Includes all Dedicated Support features

  • Ideal for organizations seeking a managed service model support

FAQs

Curious about our SparkServices Support? Here are some common questions and answers to see if we’re a good fit for your needs.

  • We'll work with you to understand your goals, team structure, and workload. If you need flexible access to experts, Input-Based is a great starting point. If you want dedicated capacity, go with Staff Augmentation. If you're looking to outsource support outcomes entirely, the Outcome-Based model may be the best fit.

  • All models provide hands-on help with revenue cycle operations across areas like patient accounting, coding, testing, interface support, build optimization, and reporting. Higher-tier models include guaranteed availability, turnaround times, and scalable automation support.

  • Unused hours expire at the end of the month. This model is designed to be flexible and affordable. Still, if you're not consistently using the hours, we may recommend switching to Staff Augmentation or project-based support.

  • Yes. Many of our clients start with Input-Based support, then move to Staff Augmentation or Outcome-Based as needs evolve. We offer transition paths and can help structure a model that grows with you.

  • We move quickly. After a brief alignment meeting, we can typically begin within 1–2 weeks, depending on the level of support and resource availability.

  • Yes. In Staff Augmentation and Outcome-Based models, you'll have a named SparkChange resource embedded with your team. For Input-Based support, you'll still have a consistent point of contact to manage requests and align resources.

  • We regularly support a range of initiatives, including short-term projects, department launches, testing sprints, and addressing unexpected gaps in staff capacity. We'll build a model that meets your timeline and objectives.

  • Some of the most common requests include:

    • Edit and rule configuration

    • Charge review and reconciliation

    • Workflow troubleshooting

    • Build testing and patient scenarios

    • Integration issues

    • Custom reports and KPIs

    • Interim department stand-ups

    • Configuration of tokens and CDIs

  • Yes. Automation is available in all tiers. Input-Based and Staff Augmentation models offer ad-hoc automation for an additional fee. In our Outcome-Based model, automation is fully embedded to ensure efficient execution and reduced manual work.

We support a wide range of Oracle Health functions, including:

  • Soarian Financials

  • Scheduling

  • Registration

  • Oracle Patient Accounting

  • Charge Services

  • Health Information Management (HIM)

Our Oracle System Support for MIL and Soarian covers domain configuration, SR and IR management, and Tier 2/3 incident resolution. We perform code-level investigations, obligation logging, and provide advisory services, training, and documentation. Custom reporting includes claim rollups, tokens, CDI development, and CCL data pulls.

Core System Coverage

We provide deep expertise in system configuration across:

  • Claim rules investigation and setup

  • Work item configuration and tracking

  • Optimization, configuration, and analysis

  • Testing and troubleshooting

  • Test patient creation and encounter setup

  • Scheduling and registration workflow design

  • Interface support and build

  • ADT and DFT stream support

  • Masterfile setup and maintenance

These capabilities ensure your Oracle Health systems are optimized for performance, accuracy, and scalability.

System Expertise

Why Choose SparkServices?

We are dedicated to helping your healthcare organization achieve unparalleled efficiency and effectiveness in IT operations. Our experienced team is committed to delivering tailored solutions that address your specific needs, ultimately enhancing the quality of care and operational excellence.

Contact Us to Learn More

Want to learn more about our support options? Let’s design the right model for your team and your organization’s needs.