This, Not That.
Written by Matt Wilson
Automation is everywhere.
In today's rapidly evolving world, Automation is everywhere. From the bustling floors of manufacturing plants to the subtle conveniences of our daily routines, Automation's presence is transformative. Automation seamlessly intertwines with everyday life, spanning industries and creating benefits worldwide. Healthcare, though, has been a bit more challenging. While present at some level in appointment scheduling, prescription refills, lab notifications, and patient admissions, Transformation across the enterprise, especially Revenue Cycle, has been elusive. Automation holds the potential to vastly reduce administrative burdens and allow healthcare professionals to focus more on patient care. But are all automations the same? Do all automations have the same impact, or do some create more trouble than they’re worth?
Automation in healthcare isn’t as easy as “Alexa, turn on my revenue cycle.” But could it be?
Question:
“What does successful automation in healthcare, particularly the revenue cycle, look like?”
Here’s what we think Automation is and what it isn’t.
Avoid trendy automation tools that don’t actually automate your process. The (highly) publicized failure of notable companies claiming to “fix” Revenue Cycle challenges exclusively through bots should be a cautionary tale. Instead, organizations should look to implement technologies that offer true Automation at the source of the issue and redefine what success looks like for your revenue cycle.
TRUE AUTOMATION
This.
Automation drives action.
Automation should provide quantifiable benefits...quickly.
Automation utilizes your teams better and makes them more efficient.
Automation leads to increased and accelerated reimbursement.
Not That.
Automation doesn’t mean another failed deployment of AI and overhyped tech.
Automation isn’t one claim or task at a time.
Automation doesn’t require staff to intervene to correct errors and make edits.
Automation doesn’t result in the same challenging financial performance.
When selecting an automation tool and partner, prioritize those that thoroughly automate processes at both the task and workflow level, ultimately reshaping what success means for your revenue cycle. Your automation partner must avoid codifying flawed processes. Instead, they should seek out novel ways to establish touchless workflows that genuinely achieve Automation.
So, when searching for the right automation tool and a partner to back you up, don't settle for anything less than one genuinely trying to spark some change. Tools that aren’t just a band-aid. No, you want partners who roll up their sleeves and dig into the nitty-gritty of your processes. They should be all about transforming, not just tweaking.
Some of those flashy bots and trendy mindsets might sound great initially, but they're like slapping a coat of paint on a rusty surface. Instead, team up with people ready to dive deep and get to the root of the problem. The ones truly working to create touchless workflows that embody the spirit of Automation. We're talking about a significant revamp, where things run so smoothly that human intervention becomes the exception rather than the rule.
Automation isn't about following the latest fad. It's about reshaping the game, turning your processes into a well-oiled machine. It's a journey, and the right partners will help you get there.
Want to learn more? We’re happy to help your and your team find true automation in your revenue cycle.
