Reinventing the Revenue Cycle: Think. Do. Win.
Written By Jonathan Burkett
I’ve been around healthcare revenue cycles long enough to know this: the system wasn’t built to make life easy. Teams are drowning in work queues, chasing denials left and right, and patching problems with more manual work efforts. All of that results in stagnant day-to-day activities instead of days that bring meaningful progress.
For too long, the answer has been “just add another process, another tool, another patch.” But all that patchwork just made the revenue cycle more fragile. What I’ve seen at SparkChange is simple — the revenue cycle doesn’t just need optimization. It needs reinvention, new thinking, and new approaches, but it also needs ideas that are grounded in data and focused on tangible outcomes.
That’s why we live by Think. Do. Win.
Think
Rethinking the Revenue Cycle
Reinvention starts with asking better questions:
Why spend hours on tasks automation can do in seconds?
Why fix denials after the fact instead of preventing them upfront?
Why accept blind spots when leaders could have real-time visibility into every transaction?
At SparkChange, we stopped settling for “that’s just how it works” and started asking “how should it work?”
That mindset led us to our approach. With our analytics we are giving leaders the visibility they’ve been missing, with our automations, we that take entire chunks of work out of the cycle, and with our services and support we’re here to help in a meaningful way.
Do
Building a Different Future
Ideas only matter if you put them into action. That’s where reinvention comes to life.
We’ve automated workflows that used to crush teams.
We’ve built dashboards that finally give leaders clarity.
We’ve trained and backfilled when turnover created gaps.
I’ll never forget the client who saw one of their biggest denial types drop by 92% — from their second-most common denial to nearly gone. Or the health system that released millions in aged claims weeks earlier than expected.
Those aren’t theories. Those are proof that doing things differently actually works.
Win
The Results of Reinvention
Here’s what reinvention delivers:
Thousands of hours given back to staff do to the meaningful work.
Millions in revenue accelerated.
Denials cut dramatically.
Teams that feel supported instead of overwhelmed.
But honestly, the real win isn’t the numbers. It’s the moment people realize they don’t have to accept broken systems anymore.
Why Reinvention Matters
Working at SparkChange has completely shifted how I see the revenue cycle and healthcare as a whole. This isn’t about band-aid fixes or flashy new tech. It’s about building something better for the people who live it day by day, piece by piece, so teams can focus on what matters most: delivering better care and making life better for the communities they serve, and the ones we each live in today.
Healthcare deserves a system that works for people, not against them. That’s why we think differently, do boldly, and win together.
That’s reinvention.
